Purchases for curbside and in store pick up: We will send you a text and/or email as soon as your order is ready for pick up.
Shipping: Most orders placed before 11:00 am will ship the same business day the order is received. Orders received over the weekend will ship no later than Tuesday:
All packages include tracking numbers, and you will receive shipping notification via email provided. All carriers are experiencing shipping delays. We are not responsible for packages lost or stolen. Optional insurance is available at check out, and subject to carrier terms and conditions.
Shipping: Most orders placed before 11:00 am will ship the same business day the order is received. Orders received over the weekend will ship no later than Tuesday:
- USPS: first class and priority mail options available. (2-5 business days)
- UPS: ground shipping available (3-8 business days)
All packages include tracking numbers, and you will receive shipping notification via email provided. All carriers are experiencing shipping delays. We are not responsible for packages lost or stolen. Optional insurance is available at check out, and subject to carrier terms and conditions.
Product Returns:
We want you to be satisfied! Upon receipt of your order please inspect each item and, if you are not completely satisfied, it may be returned for a full refund less S/H charges within 30 days from the date printed on your packing list or order invoice. All product returned for credit is subject to inspection prior to credit approval.
Damaged in Shipping:
For your protection, please do not accept deliveries until you inspect for damage. We make every effort to pack your order with care. In the event merchandise is received damaged or merchandise is missing, please keep the original shipping carton and contact us immediately.
Defective Merchandise:
If you receive a defective item, please contact us 11:00 AM – 5:00 PM (ET), Tuesday – Friday.
Phone: 440-205-1770
Email: info@fluxmetalarts.com
Always have your Order or Invoice number when you call.
We want you to be satisfied! Upon receipt of your order please inspect each item and, if you are not completely satisfied, it may be returned for a full refund less S/H charges within 30 days from the date printed on your packing list or order invoice. All product returned for credit is subject to inspection prior to credit approval.
- Jewelry must be in new, unworn, and resalable condition.
- Earrings and modified items are not returnable.
- Custom jewelry/ decor orders are not returnable
- Returns of tools and equipment must be new, unused, and returned complete in original packaging
- Materials, supplies & special tool/ equipment orders are not returnable.
Damaged in Shipping:
For your protection, please do not accept deliveries until you inspect for damage. We make every effort to pack your order with care. In the event merchandise is received damaged or merchandise is missing, please keep the original shipping carton and contact us immediately.
Defective Merchandise:
If you receive a defective item, please contact us 11:00 AM – 5:00 PM (ET), Tuesday – Friday.
Phone: 440-205-1770
Email: info@fluxmetalarts.com
Always have your Order or Invoice number when you call.
Class Registration and Cancellation Policy:
REGISTRATION:
Classes and workshops are filled on a first-come, first-served basis. Payment in full is required to register for a class or workshop. For your convenience, you may register the following ways:
Enrollment in a class is closed after its first meeting. Absences should be discussed with individual instructors. Sorry, we do not pro-rate enrollment fees for missed classes due to vacations, schedule conflicts, etc. All students are required to sign a liability waiver before participating in any class, workshop or open studio.
Class MATERIALS/ SUPPLIES:
Each class or workshop is unique, and the cost of materials/ supplies will vary by class. Unless specified, materials/ supplies are not included in classes and workshops. Many classes will require an additional materials fee payable to the instructor or Flux Metal Arts. When available, a materials/ supply list will be given upon registration.
Due to the volatility of the metals market, all material/ supply fees are subject to change. If there is a significant change of cost for materials or supplies, students will be notified in advance and are required to pay for the difference in cost when they arrive at the class or workshop.
Class REFUND POLICY:
Cancellations must be in person or in writing by email. Phone cancellations are not accepted.
Students who withdraw 8 days or more before the start of a class or workshop will receive a 100% refund of tuition and prepaid material fees. Due to increasing costs, a $10 processing fee will be charged for all class cancellations.
Students who withdraw 7 days or less before the start of the first class will receive a 50% credit to be applied toward another class. Prepaid material fees will NOT be refunded as they have already been invested in the class or workshop.
No refunds or class credit will be made if cancelled within 24 hours before the start of class. Material fees will NOT be refunded as they have already been invested in the class or workshop. We do not issue refunds for classes or workshops missed by the student.
Virtual *Guest Artist Workshops*
Due to the cost and effort to coordinate a virtual guest artist for an online class, please note the following policy applies to any workshop or class noted "Virtual Guest artist", "Virtual Visiting Artist", or "Virtual Master Workshop":
Students who withdraw on or before before the stated registration cut off date of a Virtual "Guest Artist" or "Visiting Artist" workshop will receive a full refund, less a $50 processing fee.
Students who withdraw after the stated registration cut off date and before the start of the workshop, it is NOT possible to refund any class or material fees once materials kits have been shipped. No credit or refund will be given.
In studio *Visiting Artist Workshops*
Due to the cost and effort to bring in a visiting artist for an in studio class or workshop, please note the following policy applies to any workshop or class noted "Master Workshop" or "Visiting Artist":
Students who withdraw 4 weeks or more before the start of a "Visiting Artist" workshop will receive a full refund, less a $50 processing fee.
Students who withdraw less than 4 weeks before the start of a "Visiting Artist" class or workshop, it is NOT possible to refund any class or material fees because they have already been invested in the course. A 50% credit may be applied toward a future class or workshop. Cancellations with less than 2 weeks notice, no credit or refund will be given.
CANCELLATIONS:
If it is necessary to cancel a meeting of any class or workshop due to low enrollment, students will have the option to transfer to another class or can choose a full refund issued within 10 business days.
If it is necessary to cancel a meeting of any class or workshop due to inclement weather, instructor illness, or other
emergency, we will notify students, and reschedule the class or workshop when possible. Communication about weather-related delays and cancellations will be sent to the e-mail used for registration, through notices on our social media pages, and on our website www.fluxmetalarts.com.
We reserve the right to make changes in classes, workshops, schedules, instructors, and cancel a class or workshop due to insufficient enrollment.
REGISTRATION:
Classes and workshops are filled on a first-come, first-served basis. Payment in full is required to register for a class or workshop. For your convenience, you may register the following ways:
- In Person - Stop by the studio during regular business hours. We accept cash, Visa, MasterCard, American Express, and Discover. As of May 1, 2020 we are no longer accepting personal checks. A $35 service fee is charged for all returned checks.
- Online - Register online any time at www.fluxmetalarts.com and pay by credit card.
- By Telephone - Call (440) 205-1770 during regular business hours to register by phone and pay by credit card.
Enrollment in a class is closed after its first meeting. Absences should be discussed with individual instructors. Sorry, we do not pro-rate enrollment fees for missed classes due to vacations, schedule conflicts, etc. All students are required to sign a liability waiver before participating in any class, workshop or open studio.
Class MATERIALS/ SUPPLIES:
Each class or workshop is unique, and the cost of materials/ supplies will vary by class. Unless specified, materials/ supplies are not included in classes and workshops. Many classes will require an additional materials fee payable to the instructor or Flux Metal Arts. When available, a materials/ supply list will be given upon registration.
Due to the volatility of the metals market, all material/ supply fees are subject to change. If there is a significant change of cost for materials or supplies, students will be notified in advance and are required to pay for the difference in cost when they arrive at the class or workshop.
Class REFUND POLICY:
Cancellations must be in person or in writing by email. Phone cancellations are not accepted.
Students who withdraw 8 days or more before the start of a class or workshop will receive a 100% refund of tuition and prepaid material fees. Due to increasing costs, a $10 processing fee will be charged for all class cancellations.
Students who withdraw 7 days or less before the start of the first class will receive a 50% credit to be applied toward another class. Prepaid material fees will NOT be refunded as they have already been invested in the class or workshop.
No refunds or class credit will be made if cancelled within 24 hours before the start of class. Material fees will NOT be refunded as they have already been invested in the class or workshop. We do not issue refunds for classes or workshops missed by the student.
Virtual *Guest Artist Workshops*
Due to the cost and effort to coordinate a virtual guest artist for an online class, please note the following policy applies to any workshop or class noted "Virtual Guest artist", "Virtual Visiting Artist", or "Virtual Master Workshop":
Students who withdraw on or before before the stated registration cut off date of a Virtual "Guest Artist" or "Visiting Artist" workshop will receive a full refund, less a $50 processing fee.
Students who withdraw after the stated registration cut off date and before the start of the workshop, it is NOT possible to refund any class or material fees once materials kits have been shipped. No credit or refund will be given.
In studio *Visiting Artist Workshops*
Due to the cost and effort to bring in a visiting artist for an in studio class or workshop, please note the following policy applies to any workshop or class noted "Master Workshop" or "Visiting Artist":
Students who withdraw 4 weeks or more before the start of a "Visiting Artist" workshop will receive a full refund, less a $50 processing fee.
Students who withdraw less than 4 weeks before the start of a "Visiting Artist" class or workshop, it is NOT possible to refund any class or material fees because they have already been invested in the course. A 50% credit may be applied toward a future class or workshop. Cancellations with less than 2 weeks notice, no credit or refund will be given.
CANCELLATIONS:
If it is necessary to cancel a meeting of any class or workshop due to low enrollment, students will have the option to transfer to another class or can choose a full refund issued within 10 business days.
If it is necessary to cancel a meeting of any class or workshop due to inclement weather, instructor illness, or other
emergency, we will notify students, and reschedule the class or workshop when possible. Communication about weather-related delays and cancellations will be sent to the e-mail used for registration, through notices on our social media pages, and on our website www.fluxmetalarts.com.
We reserve the right to make changes in classes, workshops, schedules, instructors, and cancel a class or workshop due to insufficient enrollment.